Ms Santha Purushotham
1249 Ellesrnere Road
Scarborough. ONT MI2XB
Dear Ms.Santha Purushotham.
A week ago, I had visited Toronto along with my family to combine some business and vacation in Canada. During the time we were in Toronto, we came across your hotel from the telephone directory and decided to drive over for food.
We were so impressed with the quality of the food you served and the authentic South Indian especially the Kerala taste that, we came over the next day for lunch and also for dinner. We tried as many dishes as we could and all of them were excellent whether it the soft idlis or the Masala dosais or the Puri-Masala or the samosa or the vegetarian dinner plates.
We congratulate you for maintaining the authentic taste and quality of food served. If there is one area where you could focus for improvement from a customer satisfaction point,it is the wait time at your restaurant. Because of the long wait. we ordered for takeout and I had to wait for over 30 minutes after the 40 minutes that your staff said it will take to get the food ready. With the quality of food you serve, there is no reason why your restaurant should not be on top of the list of Toronto's finest.
Congratulations and keep up the good taste.